At Twistlo, we strive to provide premium AI tools and digital services with transparency, reliability, and customer satisfaction for our international clients.
Please review this Refund Policy carefully before placing an order.

By using our website or placing an order via WhatsApp, you agree to the terms outlined below.

Nature of Products

All products and services offered by Twistlo are digital services, including AI tools, software access, and online solutions.

Due to the digital nature of these services, once access is delivered or activated, the product is considered used and non‑returnable.

Ordering Process

Orders are placed through the “Order on WhatsApp” option available on our product pages.
Our team manually verifies each order to ensure secure and accurate service delivery.

Refund Eligibility

Refunds may be considered only under the following conditions:

✔ The service was not delivered within the promised timeframe
✔ The provided access is not working and the issue cannot be resolved by our support team
✔ A duplicate payment was made for the same service

To request a refund, customers must contact us within 24 hours of purchase, along with valid proof of payment.

Non‑Refundable Situations

Refunds will not be issued in the following cases:

✖ Change of mind after service delivery
✖ Incorrect product selection by the customer
✖ Incompatibility with personal requirements or devices
✖ Partial usage or misuse of the service
✖ Failure to follow provided instructions
✖ Violation of our Terms & Conditions

Service Replacement

In certain cases, instead of a refund, Twistlo may offer:

  • Service correction
  • Access replacement
  • An alternative equivalent service

This helps ensure faster resolution and continued service availability.

Refund Processing Time

  • Approved refunds are processed using the original payment method where possible
  • Processing may take 5–10 business days, depending on the payment provider
  • Any transaction or processing fees are non‑refundable

Fraud Prevention

Twistlo reserves the right to refuse refunds in cases of suspected fraud, abuse, or violation of platform policies.

Policy Updates

We may update this Refund Policy at any time.
Any changes will be effective immediately upon posting on this page.

Contact Information

For refund requests or questions, please contact us:

📧 Email: StoreTwistlo@gmail.com
📞 WhatsApp / Phone: 03216778909
🌐 Website: https://shoptwistlo.com